Details

We are seeking a dedicated and empathetic Customer Service & Support Representative to join our team. This role is crucial in ensuring that our customers receive outstanding support and all their inquiries are addressed with professionalism and care. The ideal candidate will be adept at handling various customer service functions, providing solutions, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Customer Interaction and Support:
• Respond to customer inquiries and support requests via phone, email, chat, or in person.
• Provide timely, accurate, and friendly assistance to customers, resolving queries and issues.
• Guide customers through troubleshooting procedures and provide detailed product/service information.

• Problem Solving and Complaint Resolution:
• Address and resolve customer complaints or concerns, ensuring a positive resolution.
• Collaborate with other departments to handle complex issues.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Record Keeping and Documentation:
• Document all customer interactions and transactions accurately in the customer relationship management (CRM) system.
• Maintain a comprehensive record of customer queries, feedback, and resolutions.

• Feedback Collection and Improvement:
• Collect customer feedback and communicate it to the relevant departments for product or service improvements.
• Identify trends in customer inquiries and issues to suggest potential improvements.

• Team Collaboration:
• Work closely with other team members to ensure a cohesive customer service experience.
• Participate in training sessions to stay updated on product or service changes and improve skill sets.